Shipping and Returns
Shipping Policy
We understand that receiving your order in a timely and secure manner is important to you.
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We use trusted partners to ensure that your order is delivered safely and on time. Our shipping rates are calculated based on the weight and destination of your order.
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All orders are processed within 7 days and shipped out as soon as possible. You will receive a confirmation email with tracking information once your order has shipped.
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We take great care in packaging your order to ensure that it arrives in pristine condition. We use environmentally friendly materials whenever possible and strive to minimize waste.
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If you need to change your shipping address or have any special requests, please contact us as soon as possible at support@guttasas.no. We will do our best to accommodate your needs.
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Please note that we are not responsible for any customs, duties, or taxes that may be imposed on international shipments. It is the customer's responsibility to pay for any additional fees or charges.
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If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are committed to providing the best possible customer service and support.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy.
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If you wish to return or exchange an item, please contact our customer service team at support@guttasas.no within 30 days of receiving your order. We will provide you with instructions on how to proceed with the return or exchange.
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Please note that all returned items must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse any returns or exchanges that do not meet these requirements.
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If you receive a defective or damaged item, please contact us immediately and we will arrange for a replacement or refund. We may require photo evidence of the damage before issuing a refund or replacement.
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Once we receive your returned item, we will process your refund or exchange as quickly as possible. Refunds will be issued to the original payment method, and exchanges will be shipped out as soon as possible.
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Please note that shipping and handling charges are non-refundable, and the customer is responsible for the cost of return shipping unless the item is defective or damaged.
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If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are committed to providing the best possible customer service and support.